Returns & Exchanges

All refund requests must be accompanied by your order number in order to be processed. 

You can exchange eligible items at your own shipping expense 7 days from the date of delivery.

If 7 days have gone by since your purchase or you cannot provide a receipt or order number, unfortunately we can’t offer you a exchange.





To be eligible for a return, your item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Once approved, your credit will be processed in the. Nikki Lund. system.

If for any reason you need to contact us at nikki@nikkilund.com.



Exchanges

If you need to exchange a item, send us an email at nikki@nikkilund.com and a team member will send you a return authorization number and address in your area. to return your purchase.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.



If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver.

Shipping

To return your product, you should email nikki@nikkilund.com and request a return authorization code and address to return your purchase. You will receive a authorization code 3-5 business days and depending on where you live, the time it may take for your exchanged product to reach you, may vary. 



If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.